Shipping/Returns

Once Aase Sales has processed your order and received your payment, we'll ship your order. WE SHIP INTERNATIONALLY, AASE WILL GO ANYWHERE IN THE WORLD. Aase Sales uses USPS or UPS ground to ship orders.  If you'd like a faster method of shipment, call or email us with your order number and we'll get an updated shipping quote for you.  For large items shipping may be calculated incorrectly on the order page, in this situation an Aase Sales representative will call or email you with an updated shipping quote. All shipments will be sent signature required, if you wave this requirement we are not liable for your package. If UPS, USPS or FEDEX or any other shipper leaves the package without a signature Aase Sales will not be responsible for the shipment. You will then have the opportunity to accept or cancel the order at no cost to you.

 

Customs Duties and Other Fees

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. WE DO NOT COLLECT ANY CUSTOMS, DUTIES, FOREIGN TAXES OR OTHER FEES IMPOSED BY YOUR COUNTRY OF ORIGIN. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

 

***IF YOU WOULD LIKE TO USE REGULAR FIRST CLASS MAIL [NON-INSURED, NON-TRACKABLE ENVELOPE] FOR VERY SMALL PRODUCTS, OR DECALS AND STICKERS, PLEASE CHOOSE THIS PREFERENCE ON THE LAST PAGE WHEN CHECKING OUT. BY CHOOSING A NON-INSURED METHOD OF SHIPPING AASE SALES IS NOT LIABLE FOR LOST, STOLEN OR DAMAGED PACKAGES***

 

Shipping Claims / Returns

  1. When receiving the merchandise we kindly ask you to check the entire shipment.
  2. Damaged or missing parts must be claimed within 14 days.
  3. All returns are subject to a 15% re-stocking fee.
  4. If you have a claim, please email us with you order number and we will contact you as soon as possible.
  5. Please be aware that we will only cover the shipping cost for sending missing or defective parts by ground shipping one time. Therefore we recommend that you check thoroughly before you email us.
  6. If you have any questions about our return policy, don't hesitate to contact us.